LV= wins bloke service contact centre award

LV= enjoyed a affluent day at the National Customer Services Awards, scooping the Customer Utilization Contact Centre of the Year award.

The award recognises the superiority of the insurer’s general insurance contact centres in Bournemouth, Croydon and Bristol.

Peter Sinden, sales and consumer service director, was presented with the award on 9 December.

There was firm competition for the coveted award from a number of household names, including American Speedy, AXA Insurance, RBS Insurance, Swiftcover, TalkTalk, Barclaycard and British Gas.

LV=’s concentration upon customers and staff left a favourable impression with the judges, as did the spread in business and strong customer retention, reflecting a good professional approach throughout the firm.

Sinden has described the award as a colossal moment for the operations team, adding that recognition for all the impecunious work the firm has put in is fantastic.